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Scooter refund refused as wife, 80, dies - insurance motor scooter

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PENSIONER Marjorie Williams’ wish was to use her new mobility scooter on Porthcawl seafront on Christmas Day.

The much-needed present costing almost £600 had been bought for her by her devoted husband of 62 years, Kenneth.

But the 80-year-old, who suffered from arthritis, died suddenly from a heart attack before she was able to use it, and the family say the shop’s refusal to take it back is compounding their grief.

“Every time my dad looked at the scooter it was cutting him to bits, especially as she never got to fulfil her dream of using it in Porthcawl,” said the couple’s son Rhys Williams, 51, a property developer of Llanharry, near Pontyclun.

“It had never been used as it was bought just a fortnight before her death, so we asked Cardiff Medical and Mobility if they would take it back. I felt absolutely certain they would because of the type of business they are in, but they told myself and my father that they don’t do refunds.

“I think it’s immoral and I’ve now had to put the scooter in my garage because the sight of it upsets my father too much.”

But James Turnbull, one of the owners of Cardiff Medical and Mobility, of Rhydlafar Drive, St Fagans, Cardiff, said the family business was well within its rights to refuse a full refund.

“We sold the product to them on December 10 and they approached us on Christmas Eve. There is nothing wrong with the product and Mr Williams is not entitled to his money back.

“It’s not unusual for people to buy products off us and then for the person who the product was bought for to die. If we refunded every product we sold, we wouldn’t have a business.

“We have been going 24 years and pride ourselves on good customer service.”

Mr Williams, who played full-back for Cardiff RFC between 1979 and 1985, said his father, of Church Villas, Llanharan, who runs Ken’s butchers in Pontyclun, did not expect a full refund, but did expect the shop to help him out by coming to some arrangement.

But Mr Turnbull said Mr Williams only asked for a full refund and did not ask for the shop to consider other options.

He said the business may take the scooter back if it has not been used and would offer a 50 per cent refund.

Mr Williams said: “I never mentioned a full refund, but 50 per cent is unacceptable. We will just have to sell the scooter on ebay.

“Mum’s death has been devastating for all of us and this has only made it worse.”


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